How to use the new comment feature on iTunes Connect? 3 main steps Following the Apple announcement, staff who have had an App Manager and Marketer account before July 13, 2017, automatically received the newest one - “Customer Support”.

Thanks to this long-awaited change, your customer service, PR or marketing specialists will have access to Resources and Help, Users and Roles, My apps sections, and they will be able to respond to all reviews in the App Store. To make it easier for app owners, Apple has also added a new role in the iTunes Connect account - “Customer Support” available both for iOS and MacOS. Now it’s possible to stay in touch with your users through App Store comments, change a bad user score into a good one, and improve the user experience by delivering faster support at the same time. The new reply functionality solves one of the biggest problems for many app publishers. What has already been available for developers on the Google Play Store since 2012 is now finally also online for iOS developers. What exactly does this mean for your company? More importantly, app publishers can assign a team to a new “Customer Support” role in iTunes Connect. Since the release of iOS 10.3 and MacOS Sierra 10.12.4, app owners can comment on any posted user review. Leading industry experts discussing the future of tech

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New itunes connect